The quality of our products is of highest priority. We care about you, your business and your clients and value your opinion and feedback on our products. Thanks to this feedback we are able to improve our service to you in the future.
To facilitate your case, we would like you to do as follows:
- Always contact our customer support to create a case before sending your products. It might be we decide you should keep the products at your site.
- Download the form via the button Return & Complaint form above, and fill in with as much detail as possible. The form can be filled in both physically and electronically. Please note that without this form we cannot handle your complaint. Please add pictures of the product, the problem and the label showing part number and serial number if possible.
- Send the form to firstname.lastname@example.org.
- We will contact you to discuss the issue and decide if you should send the products concerned back to us, if you should hold on to the products for future inspection, or, if you should scrap the product locally.
- Once we have analyzed your claim, we will either replace the faulty products or come to some other arrangement with you. Please note our general terms and conditions regarding the sales of our products.
If we decide you should send the products back to us the address is:
Cresto Safety s.r.o.
Partizánska cesta 89
974 01 Banská Bystrica
We will not deal with returns or complaints sent to us without a completed claim form.
We will contact you when we have received the products and looked at your case.
If you want to read more about our return and complaint handling, please read our general terms and conditions of sale.